Warranty Policy

At Loopy Doo, we take pride in the quality and craftsmanship of every custom bag we produce. To ensure your continued satisfaction, we offer a 6-month limited warranty on all Loopy Doo products, effective from the date of delivery.

What’s Covered:

This warranty covers defects in materials and workmanship under normal use. Examples of covered issues include:

  • Broken zippers or hardware
  • Stitching coming apart
  • Faulty straps or handles
  • Printing or custom design errors caused during production

What’s Not Covered:

This warranty does not cover:

  • General wear and tear
  • Accidental damage or misuse
  • Discoloration due to exposure to sunlight, water, or chemicals
  • Modifications made after purchase
  • Damage caused by improper care or cleaning

How to Make a Warranty Claim:

If you believe your product is eligible for warranty service, please contact us at customer@loopy-doo.com within the warranty period. Include:

  • Your order number
  • A description of the issue
  • Clear photos of the defect

Our team will assess your claim and, if eligible, offer a repair, replacement, or refund at our discretion.

Important Notes:

  • The warranty is valid only for the original purchaser.
  • Proof of purchase is required for all claims.
  • This warranty is in addition to your rights under Australian Consumer Law (if applicable).

We’re here to support you—thank you for being part of the Loopy Doo community.